Privacy Policy
Last updated: September 2024
1. Introduction
Teraawatt ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our electric vehicle charging services.
2. Information We Collect
Personal Information
- Name, email address, and phone number
- Payment information and billing address
- Vehicle information and charging preferences
- Account credentials and profile information
Usage Information
- Charging session data and location information
- Device information and IP address
- Website usage patterns and preferences
- Communication records and support interactions
3. How We Use Your Information
We use the collected information for the following purposes:
- Provide and maintain our EV charging services
- Process payments and manage your account
- Send service updates and important notifications
- Improve our services and develop new features
- Comply with legal obligations and protect our rights
- Analyze usage patterns to optimize charging infrastructure
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With service providers who assist in our operations
- When required by law or to protect our legal rights
- In connection with a business transfer or acquisition
- With your explicit consent for specific purposes
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and review your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to certain processing activities
- Data portability rights
- Withdraw consent where applicable
7. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website and mobile application. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.
8. Third-Party Services
Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@teraawatt.com